Shipping – We process and ship Shoe Making Shop orders once a week on a Friday. They are trackable and signed for via Royal Mail or Parcelforce. We’ll let you know what the tracking number is when we ship. We process all other orders within 7 days and we alert customers to any out of stock items or delays with their orders.
Change an order – It’s not always possible to add to or change your order but call us straight away and we will do our best to accommodate your request. Please call +44(0)20 37743471 between 10am-6pm UK time or email us at orders@carreducker.com
Returns & Exchanges – You can return or exchange items, but please let us know your intention by email to orders@carreducker.com. Return the item in an unused, re-sellable condition within 14 days. Send to Carreducker London Limited, Unit 1.20 Oxo Tower Wharf, Bargehouse St, London SE1 9PH.
Refunds – We will issue a full refund for the heel iron, including the original shipping costs, within 30 days of receipt of the item in an unused, re-sellable condition.
Out of stock –If an item is temporarily out of stock, we will contact you immediately by email with an expected delivery time for the item. You can choose to wait, to cancel your order or for a separate delivery when we receive the item.
Exemptions – The right to return products does not apply to the following. Goods we make to your specification, that we clearly personalise or which, by reason of their nature, are non-returnable
